Last updated: January 2025
U2 Wallet ("we", "us", "our") takes user privacy seriously. This Privacy Policy covers how we collect, use, store, and protect your information on the the service platform, including the website at the official website, the the mobile app, and all related services. Learn more about us.
When you sign up for a the e-wallet account, we collect your full name, phone number, email, date of birth, and identity documents as Malaysian financial regulations require. While you use the platform, we collect transaction data, device info, IP addresses, and usage analytics. collected as you how it works.
Your data is used to operate and improve the the e-wallet platform, process supported currencies transactions, verify your identity, comply with legal and regulatory obligations, detect and prevent fraud, communicate with you about your account, and provide customer support.
All personal data is encrypted using 256-bit AES encryption both in transit and at rest. See the Security Centre for technical details. Data is stored on secure servers with restricted access controls. The version 2 update added extra data segmentation and encryption layers on top of that.
We do not sell your data. We may share information with regulated financial partners to process transactions, with law enforcement when the law requires it, and with service providers who help run the platform under strict data protection agreements.
If you turn on biometric login in the the platform app, your fingerprint or face data lives on your device only. Our servers never touch it.
the official website uses essential cookies to keep your session and preferences working. Analytics cookies help us understand how people use the platform. You can turn off non-essential cookies in your browser settings.
You can access your personal data, ask us to fix inaccurate data, ask us to delete your data (subject to regulatory retention requirements outlined in our terms of service), and pull back consent for non-essential processing. To use these rights, contact us at [email protected].
We keep your personal data while your the service account is active and for the period Malaysian financial regulations require and AML policy after account closure.
This Privacy Policy may change. Updates go on this page with a new date. We suggest checking back from time to time.
For privacy questions, reach our Data Protection Officer at contact page or email [email protected].
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